Privacy Policy - Shaflex

1. Introduction

Shaflex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform and related services (the "Service").

2. Information We Collect

Personal Information

We may collect personal information including:

Name and email address
Profile information and preferences
Billing and payment information
Communication data when you contact us

Social Media Data

When you connect your social media accounts, we collect:

Account information (usernames, profile data, follower counts)
Content you create and schedule through our platform
Analytics data (engagement metrics, post performance)
Authorization tokens to manage your accounts

Technical Information

We automatically collect:

IP address and browser information
Device type and operating system
Usage data and analytics
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Provide and maintain the Service
Schedule and publish content to your social media accounts
Generate analytics and performance reports
Process payments and manage subscriptions
Send important updates and notifications
Provide customer support
Improve our Service and develop new features
Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

Social Media Platforms

We share content and data with connected social media platforms as necessary to provide our scheduling and publishing services.

Service Providers

We work with trusted third-party service providers for payment processing, analytics, and infrastructure services.

Legal Requirements

We may disclose information if required by law or to protect our rights, users, or the public.

5. Data Security

We implement appropriate security measures to protect your information, including:

Encryption of data in transit and at rest
Regular security audits and monitoring
Access controls and authentication protocols
Secure data centers and infrastructure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

You have the right to:

Access and review your personal information
Correct or update inaccurate information
Delete your account and personal information
Export your data in a portable format
Opt-out of non-essential communications
Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, including:

Essential cookies for basic functionality
Analytics cookies to understand usage patterns
Preference cookies to remember your settings

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality.

9. Third-Party Links and Services

Our Service may contain links to third-party websites and integrate with external services. This Privacy Policy does not apply to third-party services, and we encourage you to review their privacy policies before providing any information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]